Return Policy for King Laser Art
At King Laser Art, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a purchase may not meet your expectations. Therefore, we have established the following return policy to ensure a smooth and hassle-free return process.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Gift cards
- Downloadable software products
- Items marked as final sale
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@kinglaserart.com/saka.andira@gmail.com or call us at (62) 81273070930 to request a return authorization.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
- Package Your Return: Carefully package the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Send the item back to the address provided in the return authorization email. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide you with instructions on how to return the item and will cover the return shipping costs.
Contact Us
If you have any questions or concerns regarding our return policy, please do not hesitate to contact us:
- Email: support@kinglaserart.com / saka.andira@gmail.com
- Phone: (62) 81273070930
- Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
Thank you for choosing King Laser Art! We appreciate your business and are committed to ensuring your satisfaction.